Refund Policy
At BF Professionals, we are committed to providing high-quality products and customer satisfaction. However, please note that we currently only offer exchanges for damaged or defective items, as outlined below.
Exchange Policy for Damaged or Defective Items
If you receive a damaged or defective product, we will gladly offer an exchange for the item. Please contact us within 7 days from the date of delivery for any issues related to damaged or defective products.
Conditions for Exchange
To qualify for an exchange, the following conditions must be met:
- The product must be reported within 7 days of delivery.
- The product must be in its original condition, unused, and with all packaging intact.
- Proof of purchase (order number or receipt) is required.
How to Request an Exchange
If you would like to request an exchange, please follow these steps:
- Contact our customer support team at contact@bfprofessionals.in within 7 days of receiving the product.
- Provide the order number, a description of the defect or damage, and clear photos of the product showing the issue.
- Once we verify the issue, we will guide you through the exchange process.
Non-Refundable Items
Please note that we do not offer refunds on any products. We only offer exchanges for damaged or defective items within 7 days of delivery.
Shipping Costs for Exchanges
Customers are responsible for the return shipping costs for exchanges. We will cover the cost of shipping the exchanged product back to you.
Changes to This Refund Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically for any updates or changes.
Contact Us
If you have any questions or concerns regarding our Refund Policy, please feel free to contact us at contact@bfprofessionals.in.